We welcome all feedback on our services. Please get in touch via our Contact Us page to let us know what you thought of your visit to us.
Please see below some of our recent feedback.
Shout out to Pearce and Bowler for being legendary. Having been messed about by my previous opticians I decided to move… sorting out my lenses has never been easier! Thank you so much for being so friendly, efficient and all round marvellous!
My little man loves coming here.
The most amazing & caring opticians around, we have been with Francesca & Clare since they opened, they are the most special & caring people you could wish to meet, I have just had a cataract removed, I was very nervous, but they talked me through it & they were right “it’s not scary at all”, a special cwtch for two goregous ladies. I would recommend this opticians to everybody
Best opticians I’ve ever had and they’re amazing with children.
I absolutely love this opticians having been to a few this is by far the best and most friendly. .. also I have a 4 year old son who needs glasses I struggled to get him to wear but after one visit to P&B Ellis is happy to wear his glasses every day and actually asks to visit the opticians on a regular basis due to the fact they stock charms to fit the arms of his glasses and he loves them … thank you guys 10/10 for everything in my eye which I have perfect vision.
Highly recommend Pearce&Bowler very professional and great after care. Brilliant with kids and great selection of glasses. Wouldn’t go anywhere else!
Great selection to choose from, staff are so helpful and friendly. Thank you love the glasses.
Just received my new Glasses after one of the most thorough eye tests I have ever had and they are perfect. Not only can I now see clearly but they look fantastic as well. If you need an optician you need to come here highly recommended Thank you Francesca and Clare
The glasses are first class thank you Ladies.
“Thanks to the guys at Pearce and Bowler opticians for my funky new specs. Lovely little local optician Pentwyn way with super friendly staff”
“Fantastic service yet again @ Pearce & Bowler. Thank you for ridding me of my rogue eyelash. Well Done on your Award. Something to make you sing about in the car ;)”
“Hi I’m unsure if Franchesca remembers me, but I called in about three weeks ago looking to order new glasses as the glasses I bought from a supermarket opticians a month previous were just awful. I couldn’t see properly and I got terrible, dizzy headaches wearing them. I had taken them back to the store but was told nothing was wrong with them and that I just needed to get used to them. I’m so impressed with Franchesca because she could quite easily have sold me a new pair, but she insisted that I sit down and let her take a look at my rubbish glasses first. She measured them and measured me and she confirmed that one lens had been put in in the wrong place. She was so kind and she even wrote down the fault for me to take into the supermarket to show them something was wrong. Well I just picked them up on Saturday and now they are absolutely fine. Francesca didn’t only listen to me but she didn’t let me spend any more money and she quickly and confidently got to the root of the problem. I will be back to see her when my next sight test is due and in future I will ALWAYS make sure I see an experienced professional and not just a member of shop staff for my measurements to be taken. Please tell her how grateful I am. Liz.”
“Hi Francesca, I just wanted to say thank you so much for everything you have done since we started coming to you over a year ago. I feel like we’re always in there getting Charlie’s glasses repaired (after they’ve been stood on or chewed!) or replaced (after he’s put them in the bin!) and you never make us feel like it’s a bother. He actually enjoys coming to see you as you are so good and patient with him. I just can’t wait until the hospital optician says we can be discharged and you can test his eyes. Going to the hospital with Charlie is much more of a pain than going to see you!”
“We found out that my son needed glasses when he was just 6 months old and, understandably, found ourselves unsure of where to source such specialist frames. On recommendation, we decided to put our trust in Francesca and knew immediately that we had made the right decision. His finished Miraflex frames are perfect and the information given and help offered went above and beyond what we expected. Francesca helped make my sons transition to wearing glasses a happy one and we would not go anywhere else.”
“As I have Alzheimer’s I am not able to go into town on my own anymore and having an opticians within the Medical Centre that take extra time with me is fabulous. I can get everything done in one place and it has helped with my independence. I highly recommend this opticians and am so happy that they are local to me.”
“I would like to take this opportunity, as I was back in here today for my yearly eye test, to say from the beginning it was a very professional service and both ladies were very friendly indeed. Thank you to the pretty Francesca who was really friendly for helping me choose what I needed.”
“I went to Pearce & Bowler Opticians for what I thought would be a normal sight test in 2014. The optician who examined me was lovely but she explained to me that she could see signs that I might have high blood pressure after she looked in my eyes. I was a bit nervous but took her advice and saw my GP who, after two days with a blood pressure monitor, put me on medication. My blood pressure is now well controlled and I am so thankful that it was picked up before causing more serious problems with my health.”
“I brought my daughter, Gwen, for her first sight test in November 2013 not expecting her to have any problems and certainly not need any glasses. I was really impressed with the service that was given and the sight test itself seemed like it was designed with Gwen in mind. To my surprise her vision wasn’t very good, especially in one eye, and she needed quite strong glasses as well as being referred to the hospital. Gwen is now seen regularly by the hospital and has to wear glasses all the time and a patch over one eye. Thankfully I can still take her to Pearce & Bowler Opticians to choose her glasses. They have a huge selection of different frames to choose from and she now loves wearing her funky pink RayBan glasses! The whole experience is always made fun for her and as a parent I really value that.”
“Hello Clare and Francesca
Just like to say that we always have excellent service from you, very thorough eye test and always made to feel at ease and welcome. Have been coming to you since you opened and have recommended you to many people.
Thanks very much”
Mr and Mrs Patten
“A truly professional experience from beginning to end. Pearce and Bowler opticians have been fantastic for both myself and my 4 year old son. They have thought of everything from the children’s books in the waiting area, to colouring sheets to take home and funky ‘charms’ to add to the kids frames. The way Clare tested my sons eyes was fantastic and she made what could have been a very stressful experience into a really enjoyable fun one. Thank you.”
“After experiencing problems with contact lenses for quite some time from a larger optician chain, I have to say what a fantastic service I’ve received from Pearce and Bowler. Thank you for taking the time and care to get them right for me. I have no hesitation in recommending your services to anyone. Here’s to your next two years in business!”
“Most thorough sight test I’ve ever had! Clare made me feel comfortable and at ease and talked me through all the tests. After getting my prescription she spent time helping me choose a great pair of glasses and adjusting them so that they fit perfectly. Fantastic service and I’m sure I’ll be back. Thank you!”
“Lovely people great service :)”
“Had an amazing eye appointment today with two of the best women in the business, would recommend to anyone go here. Cheers ladies.”
“Brilliant service and very greatfull that the professionalism of the staff picked up the problems with my daughters eyes . Brilliant service from start to finish.”
“Best service ever! Would not get the service you give else where! Not a pair if glasses you wouldn’t get out for my children to try on or order in for them.the time you spent with myself and the children making sure we were happy with our glasses was out of this world! Jane and Francesca were so helpful on Saturday 11th jan,the time you both spent with my daughter was out of this world and I’m so please and can’t thank you enough! I would tell everyone I know to come to yourselves for a great service and look forward to bringing our custom to you for further years, thank you so very much! Top opticians! :-)”
“So helpful with a service that is second to none…. many thanks”
“Excellent service. Super friendly team. Wouldn’t go anywhere else. Fantastic with children”
“Friendly , efficient customer based service and value for money . Frames to suit any budget and a huge range to choose from !!”
“Fantastic service extremely professional & really friendly”
“Excellent, very professional and flexible. Brilliant with my little girl too going for her 2nd eye test this afternoon 🙂 wouldn’t consider anywhere else now.”